Privacy Policy

TENSSOURCE, LLC (hereinafter, TENSSOURCE) respects your privacy and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information provided or collected through the website. If you have any questions about our website’s Privacy Policy, please contact us at the mailing address, telephone number, or email address at the bottom of this page.

This Privacy Policy will assist you in understanding our practices regarding collection, use and disclosure of information that you may provide via this website. Please read this Privacy Policy carefully so that you understand our company’s privacy practices. By using this website, you are in agreement with the terms of this Privacy Policy and upon submitting any information via this site, you are consenting to the collection, use and disclosure of that information in accordance with this Privacy Policy.

USAGE BY CHILDREN

This website is not designed for use by persons under the age of 18, therefore we do not knowingly collect personal information from children in connection with this website. Children should always get permission from their parents before sending any personal information (i.e. name, address, email address, etc.) over the internet, to us or any other person.

INFORMATION COLLECTION

We collect three basic types of information:

  • Information voluntarily supplied by you, when you answer specific questions or submit emails
  • Tracking information gathered as you navigate through our website
  • Privileged patient information protected by HIPPA

HOW WE COLLECT YOUR INFORMATION

We actively collect information voluntarily supplied by you and not privileged or HIPPA protected. This information may include your full name, address, email address, phone number, demographic or psychographic information. This personal information may be supplied when responding to specific questions or in email correspondences. Some areas of the site request information in order for you to participate in activities, i.e. newsletter registration. Optional Information will be noted and marked as such.

We collect information through technology, such as cookies, flash cookies, and navigational data, which means some data is gathered on the website without you actively providing us with the information. This technology may include:

  • Cookies: Cookies are pieces of information that a website places on the hard drive of your computer when you visit the website. Cookies may involve the transmission of information from us to you and from you directly to us. We may use cookies to bring together information we collect about you.
  • Flash Cookies: We may use local shared objects, sometimes known as Flash cookies, to store your preferences or display content based upon what you view on our site to personalize your visit.
  • Session cookies: A session cookie is a piece of information that is enabled only during a particular website session. It provides statistical information as well as helps make improvements in website navigation. Session cookie files are deleted after logging off the Internet browser or powering off your computer.
  • IP (Internet Protocol) addresses: The IP address of your computer is a number automatically assigned to your computer by your Internet Service Provider (ISP). This number allows access to the Internet and is considered non-personally identifiable in nature. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.
  • Other Information: This information typically does not reveal your specific identity; such as server log files, browser information, navigational data, information collected by cookies, location information, and aggregated information. Navigational data is used for marketing research, content improvement and system management purposes.

NON-HIPPA PROTECTED INFORMATION USE AND DISCLOSURE

To serve you better, we may combine actively collected information with personally identifiable information to communicate information to you (upon your request), for marketing and research purposes, for website personalization or for purposes as outlined in this Privacy Policy. We will take reasonable measures to prevent personally identifiable information from being combined with passively collected information, unless you consent otherwise.

We may disclose your personally identifiable, non-HIPPA protected information to our partners in the US and internationally, upon their agreement to treat it in accordance with this Privacy Policy. Additionally, we may disclose your personally identifiable non-HIPPA protected information to third parties, located in the United States and/or internationally, specifically:

  • to contractors we use to support our business (e.g., fulfillment services, technical support, delivery services, and financial institutions); in these cases we will require third parties to agree to treat it in accordance with this Privacy Policy;
  • in connection with the sale, assignment, or other transfer of the business of this site to which the information relates; in these cases we will require any such buyer to agree to treat it in accordance with this Privacy Policy; or
  • where required by applicable laws, subpoena, court orders, or government regulations.

In addition, we will make full use of all information acquired through this site that is not in personally identifiable form.

To keep your personally identifiable information current and accurate, please contact us as specified below. We will take reasonable steps to update or correct personally identifiable information in our possession that you have previously submitted via this site.

HIPPA PROTECTED AND PRIVILEGED INFORMATION

TENSSOURCE has created separate and distinct parts of protected websites, pages or links for the purpose of releasing, storing and protecting certain privileged information about healthcare providers and their patients which is protected by federal laws (HIPPA). This includes information from medical records concerning health history, laboratory and diagnostic testing results, diagnosis, treatment plans and prescription orders among other data and information provided to TENSSOURCE through the proper portal or channel shall be kept strictly confidential and is not shared with anyone outside the company, nor shall anyone within the company who doesn’t have a reasonable need to know it absent a written consent from the patient.

QUESTIONS OR COMPLAINTS

It is TENSSOURCE’s policy that all privacy complaints relating to the protection of health information be investigated in a timely manner. If you have any questions or concerns about our privacy practices or feel your privacy rights have been violated, please contact TENSSOURCE’s Privacy Officer at the address listed below.

You may file a Privacy Complaint at any time, if you feel your privacy rights have been violated. All complaints or concerns must be submitted to this office in writing at the address listed below. You may also file a written complaint to the Office for Civil Rights (OCR) of the United States Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, Washington, D.C. 20201. Or you may contact the OCR Hotline at 1-800-368-1019.

TENSSOURCE supports your right to the privacy of your medical information. We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.

SITE SECURITY/PAYMENTS

We use reasonable organizational, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure or error free. Such information will be reasonably protected from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. E-mail sent to or from this site may not be secure; caution and discretion should be used when sending personally identifiable information.

Sensitive and private data exchange between the Site and its Users is protected by 256-bit SSL encryption. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Credit card payments are processed through Stripe.

THIRD PARTY WEBSITES

This site contains links or references to other Web sites. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which the Sites contain a link. The inclusion of a website link on the Site does not imply endorsement of the linked site by us or by our affiliates. Any information that you provide through use of this functionality is governed by the applicable third party’s privacy policy, and not by this Privacy Policy. We have no control over, and shall not be responsible for, any third party’s use of information that you provide through use of this functionality. We do not control other Web sites and this Privacy Policy does not apply to other Web sites.

CONTACT US

If you have any questions about this Privacy Policy or the information practices of this site, please contact us as follows:

TENSSOURCE, LLC
7624 Bald Cypress Place
Tampa, Florida 33614
Email: privacyofficer@tensunitsource.com
Phone: (813) 889-0000

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy; the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. Your use of the Sites following these changes means that you accept the revised Privacy Policy. This Privacy Policy was last updated on October 20, 2014.