Return/Refund Policy

TENSSOURCE, LLC will accept returns within 30 days from the original ship date. A 30% restocking fee will be subtracted from the original cost and a store credit for the difference will be issued. Returns must be shipped with freight charges prepaid. Shipping costs are not refundable.

All the products must be returned in sealed, original packaging and must contain all components, accessories and user manuals. In the event that any components are missing, you will be responsible for the cost of the replacement component and the restocking fee.

All returns must be approved with a Return Authorization Number. Please call a member of our Customer Service Team at (813) 889-0000 to obtain a Return Authorization Number. Provide the following information when calling:

  • Item Number
  • Original Order Number
  • Product Serial Number/Lot Number
  • Reason for Return

The Return Authorization Number must be marked clearly on the returned carton and is valid for 10 business days from the date of issue. Returned merchandise must be in the same unit of measure as originally purchased.

Return Labels or Call Tags can be issued by our customer service department to return merchandise. Associated fees and return freight charges will apply. All returns of drop-shipped items are subject to a restocking fee as well as inbound and outbound freight charges.

Returns will not be accepted on items that are:

  • Opened/Used
  • Missing their serial number
  • Special order items
  • Returned more than 30 days after delivery
  • Returned without notification

FREIGHT OVERCHARGES, SHORTAGES & DAMAGED MERCHANDISE

All freight overages, shortages and/or damages must be reported immediately upon receipt of shipment. Visible damage should be noted on the freight company’s receipt at the time of delivery. All packing and shipping documentation must be retained for damage claims. Contact a member of our Customer Service Team at (813) 889-0000 for final disposition.